Refund Policy
Last updated November 13, 2026 · FlashDev, s.r.o.
Plus is a subscription sold through Paddle, our reseller and merchant of record. If it isn’t right for you, you can get your money back.
14-day money-back guarantee
Ask within 14 days of any payment, the first one or a renewal, and you get the full amount of that payment back. You don’t have to give a reason.
How to ask
Request a refund at paddle.net, where you can find your order with the email address on your receipt, or write to hello@musicalio.app. Paddle returns the money to the payment method you used, usually within 5 to 10 business days.
After a refund
A refunded subscription ends straight away and your account goes back to the Free plan. Your pieces stay in your library, including those converted while you had Plus.
Cancelling without a refund
You can cancel at any time in Account under Manage subscription. Cancelling stops future payments, and you keep Plus until the end of the period you’ve paid for.
Your rights
This policy doesn’t limit your rights as a consumer under the law where you live, including the EU right of withdrawal.
Questions about this page?
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